6/10 – Okay
Nicole B.
20. Feb. 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Yellow Rose Cabin
We went for a long weekend with my family (husband, 6 year old & 2 year old) & our friends family (wife/husband & 2 year old). The location was great & we were excited for the amenities. Upon check in, my husband found a dead bat laying on the floor. Obviously, we were alarmed given the potential diseases they can carry. My husband cleaned it up. A little later my daughter was complaining her foot hurt, she had a glass shard in her foot. We went to the bedroom with the bunk beds & there was glass shards all over the floor & in the bed. So my husband once again cleaned it up. We started to get frustrated because we have children present & the accommodations were unsafe & not clean. We turned on the fireplace & the place filled with a burning plastic smell. There is no flute, so we just turned it off. Saturday morning, we went to turn on the hot tub to get it heated, when we got back in the afternoon to see if it was ready to go, we saw that it wasn't heating because it wasn't at the fill line. There was a leak & it wasn't holding water. We tried filling but it still was unable to heat so therefore we couldn't use it our whole stay. I finally decided to reach out to the property manager Saturday morning after all the issues & still have not heard back anything from them. So that's disappointing especially given the amount we paid to stay here. It was our first time in the area & see there are several other options for rent. We won't be staying at this property again.
Nicole B.
Aufenthalt von 3 Nächten im Februar 2024
