4/10 – Schlecht
Dawn H.
20. Mai 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Disappointed
First, St. Louis was great, and the location was convenient to the activities we went to see. However, it was definitely not "stunning." The check-in process was full of warnings of additional fees. It made a very negative impression and I was concerned that we would be charged for something extra. We were extremely careful to follow all their rules but immediately upon leaving we were charged a large sum of money for some damage we had not done. In addition, the apartment was not well stocked. We were unable to use the pans because the non-stick coating came off in the food. The can opener didn't work so we had to open a can with a bottle opener which was extremely inconvenient. There was one old sofa for an apartment that slept 12. There were chiggers on the back porch so we had to keep the kids away from there. The dishwasher and freezer were terrible to try to use. There were no kitchen towels, oven mitts, and other items that should have been provided. The house was extremely noisy - coming down the stairs and opening the front door would wake up people during the night. Also - the WIFI was essentially unusable. I connected it to my phone but had to turn it off every time I really wanted to use my phone. Others had the same issue. Very disappointed.
Dawn H.
Aufenthalt von 7 Nächten im Mai 2024
