6/10 – Okay
Chip Chip Chip C.
29. Mai 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Instant Booking - Be vigilant
All potential renters should be very watchful for any date changes put upon you or additional charges with instant booking reservations. The property mgr at this location made an uninvited date change to my instant book, adding 2 more days of stay because they had hoped for 5 nites rent from me instead of their listed minimum of 3. After my confirmation email from VRBO that you are booked, I received with an apology email 2 days later from the ppty mgr stating they just changed their minimum stay and VRBO hadn’t reflected it yet but would I consider coming 2 days earlier. Instead, I booked another place and wouldn’t have known about “their change of nights and dates” had I not seen a VRBO email welcoming me to his property just days before he wanted me to arrive. Since instant booking charges your credit card in full, be watchful should a property mgr ever do this to you bc he didn’t want to “cancel” my instant book as VRBO penalizes him to do so. Since your credit card will be charged in full, know you will only get a partial refund of your upfront payment unless you follow up with VRBO yourself. VRBO customer support helped rectify the situation after 3 long phone calls with their management teams who immediately understood what “the property mgr” had done. I was totally unaware my reservation with him was still open that I (supposedly) instantly booked. Be careful out there with instant booking that this doesn’t happen to you.
Chip Chip Chip C.
Aufenthalt von 3 Nächten im Mai 2024