2/10 – Ungenügend
Aiyanna E.
22. Apr. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Lage
Unexpected
The home itself was cool. The house upon arrival was dirty, marks everywhere and holes were in the walls floors were filthy, bedding had not been changed. I found a used comb underneath the pillow and the sheets I saw that it seems as if someone had messed up the bedding. There was items in the freezer from the previous owners and also a dead roach upon walking in the front door. I took videos and notified the host and he offered to either refund me eight percent of my total or to get a full refund and cancel my reservation . I had people coming from out of town to have a surprise dinner and that would have been a huge inconvenience. I asked if they could have the cleaning crew come by but they said it was too short notice and they couldn’t clean the home. I didn’t feel comfortable staying there the entire time due to the condition of the cleanliness of the home. I felt as if I am spending all of that money I should at least have a clean home to rent. I tried to contact the host prior to check in about the information on how to properly check in and I didn’t receive the details until I asked multiple times and I received the information 30 minutes before I was supposed to check in.
Aiyanna E.
Aufenthalt von 2 Nächten im April 2024
