2/10 – Ungenügend
Tamas V.
25. Apr. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Don’t be fooled by the pictures….
This listing and management company is not worth the time and effort nor the headaches if you are looking for a vacation spot to relax. While the pictures provide a well kept and well managed property, they are anything but!
The first time in 20 years of going to Mexico and renting units have I ever been confronted by a rental agency/company that decided to actually hinder and work against their renter. The company, “Hamaca Homes”, hides behind animosity, never providing names when looking for details/answers or looking to work with them; they keep referencing “this is our policy” and are unwilling to assist even with the simplest requests; delay information and provide the bare minimum answers and solutions to all; charge the fees yet provide nothing in return. Had to get VRBO involved twice to get basic responses. The unit is anything but what is presented in the pictures. It is very worn, musty, unkept, dirty and unsafe. The quality of the kitchen amenities is unsafe to eat from, dirty towels/sheets, horrible beds, filthy bathrooms. I have stayed at better quality hostels then this unit. While chatting with the other owners in the complex, they mentioned that every renter that stays in this unit has had issues and was generally dissatisfied with the condition and the response of the feeble management company.
If you are looking for a vacation rental where you can go and relax, stress free – this is not the unit for you!
Tamas V.
Aufenthalt von 10 Nächten im April 2024
