2/10 – Ungenügend
Patrick C.
21. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Incredibly poor experience, advertised as high anything but
Unfortunately, our experience fell far short of the "luxury" / “fantastic” two-bedroom apartment advertised. While the finishes in the apartment were nice, the overall stay was deeply disappointing and significantly impacted our trip to Colombia.
The most concerning issue was the broken door lock. This rendered the entire apartment unusable, forcing us to sleep in a studio apartment across town for one of nights. This unexpected situation meant we had no access to clean clothes or toiletries, a major inconvenience. To make matters worse, the provided studio offered only a single bed, meaning my sister and I were forced to sleep fully clothed in the same bed which was uncomfortable.
Beyond the broken lock, the apartment lacked basic amenities expected in any listing. There was no heating available, leaving the apartment uncomfortably cold in the evenings. Additionally, the water heating was weak, requiring an unacceptable twenty minutes for the shower to even reach lukewarm temperatures. To make showering even more unpleasant, the main bathroom shower did not drain properly, leading to flooding during every use.
Another major inconvenience was the lack of second security pass.As two guests renting a two bedroom unit, we were limited in coming and going freely due to the building's security system. With only one pass provided, only one of us could exit and re-enter the building at a time.
Would never stay here out with this company again
Patrick C.
Aufenthalt von 8 Nächten im April 2024
