2/10 – Ungenügend
Justin D.
15. März 2023
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Belize is great but stay somewhere else!!!
I know the owner can’t control Mother Nature s f the seaweed issue but when arrived the beach was covered so much we couldn’t get in the water at the house. My kids were very upset bc they were promised a house they could swim at. When I reached out to asked why werent we given a heads up I was met with a rude response of “how did we not know about it bc it’s been going on for almost 2-3 months”.
A fan and light fixture were non functional and we were told someone be there the next day to work on it but no one asked us if they could come into the house while we were out fishing (the management company knew we would be gone) so apparently people waited an hour for them left. Not knowing this I checked the light to see if it was fixed and received a n electrical shock from trying. Let the management company know it wasnt fixed they said someone come the next day, still no mention of needing permission to enter the house. The next day we return from our excursion to find people waiting outside for us. They were unable to fix it said they would be back, at this point they asked if they could come in without us there. Made them aware the frig was turning on and off. They said it had to be our fault bc the frig was new, they didn’t even look at it.
Since we had 5 in our group we couldn’t use the golf cart at the house, something we didn’t find out until about 3wks before the trip when I reached out to the management company with the email provided by the previous owner of the house. So be ready to spend extra on a larger golf cart. The day we left the shuttle was suppose to let follow him so we could fill up the rented cart and return it (all planned and discussed the day before) but that didn’t happen the taxi took off and when we reached the dock it was gone. Had to call and make other arrangements.
House is in need of some TLC from ocean environment.
I mentioned previous owner, house sold in October but all communication goes through the old owner bc it hasn’t been changed over in vrbo something to do with making sure the new owners get revenue for trips book prior to the sale and keeping the rating (old owners words not mine)
For all the issues we had we were give a 100 credit back less than 4% of the cost of the rental.
We will be back to belize for sure but will not stay at this house or any house owned by the new owner and will be cautious of properties ran by the management company (cmp) as well
Justin D.
Aufenthalt von 4 Nächten im März 2023
