4/10 – Schlecht
Ric H.
19. Apr. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Not as pictured! Not as described!
Steps from upper parking rotten wood ,spikes sticking up, dangerous! Lovely Lake view, No access it's long way down, dangerously steep with rotten broken stairs, then thru brush to "lakeshore". Nice house but seriously neglected maintenance, carpets have SO MANY dog pee stains, Fireplace broken w/Do Not Use sign. Uncomfortable, on main level. Nice screen porch with stuck door and no cushions for the lounge set?? No grill to BBQ. Kitchen poorly outfitted for cooking or serving, no kitchen knives, ladle, rubber scraper etc. Good towels and bedding. AC filter, water filter, light bulbs need changed, no clothes iron, only one closet to use and no hangers. No place to hang anything up except the basement laundry room. Called for support the first day and got kind words and no help. Called back and got hung up on. Texted and sent pictures and got “we’ll look into getting it taken care of”. Called next day as we found trash scattered from full cans, they actually took care of it! Offered to move us but by then we were all unpacked and we were taking care of stuff on our own, so I asked for partial refund which the “local agent” agreed to. I spent too much of the 10 days on the phone trying to get answers or going to town to buy what was needed. In the end after many promises to get back to me with days in between and being referred back and forth. I was issued less than 9% refund. Save yourself the hassle, DO NOT BOOK WITH VACASA.
Ric H.
Aufenthalt von 9 Nächten im April 2024