2/10 – Ungenügend
PATTIE K.
30. Jan. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Can't believe what we walked into
Check-in is at 4PM. We were not able to arrive until later that night, close to 10PM.
When we arrived at the property & went into the apartment, we immediately thought it was double booked because personal belongings were everywhere. Clothes on the couch, gaming controllers & lap top on the couch, used cups next to the couch, dirty dishes in the sink, empty pizza box on the kitchen table, garbage over flowing, beds not made w/ clothes on them, & clothes on the floor in the bathroom.
Come to find out it was not double booked, apparently the tenants on the first floor use the apartment when it is not booked....BUT we booked this over 2 months ago. AND if they know the code, how safe are my belongings if we are not there.
The host was not able to get a cleaning crew in there that night, so the only option was to find a hotel room at the last minute. The host was apologetic & did refund me a portion of the money, but that barely covered the hotel room we ended up finding available.
They did have it available by 10AM the next morning for us to enter. The apartment was cleaned & the beds were made, but the bedding was not cleaned. I explained that we would be leaving around 2PM & wouldn't be back until later that night & I requested ALL bedding be washed before we come back. When we came back that night, a basket of pillowcases & blankets were waiting for us by the door, but the sheets were still not cleaned.
I will not be staying here again or anywhere this host has listed.
PATTIE K.
Aufenthalt von 2 Nächten im Januar 2024
