2/10 – Ungenügend
Jessica H., Burlington, CT
10. Aug. 2023
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Underwhelmed
Upon entering Rhode Island around 3:30 (check in was open at 3pm). I went to retrieve the email that said “Here are the keys to your rental” figuring that I would get a code for a lockbox. Nope. Frantically, I email the property manager to find out that I had to drive another 20 minutes to pick up the keys. Apparently, I was suppose to have gotten emails from the property manager explaining the check in process but I did not. They said there must have been a glitch. With keys in hand, I finally got back to the rental and the keys do not work. Call the property manager again only to find out that there IS a lockbox with a key. Sigh. Got into the house and immediately was slammed in the face with dank, wet smell of mold. The whole place smelled so vile. I alerted the property managers who did reply and submitted a work order. Their subcontracted maintenance person came and downplayed the whole thing saying it was because the air conditioning hadn’t been on for a few days. He offered to clean the visible black mold with bleach and water. I declined, realizing that this was the situation I was stuck with since all $1550 had already been paid. The mold smell made sense when there was torrential rain about three days into our stay. The whole rock/grass driveway and front yard were flooded like a small pond. There is no drainage.
This property is unhealthy for anyone to stay in, especially if you have had previous mold exposure or have breathing issues.
Jessica H.
Aufenthalt von 4 Nächten im August 2023
