2/10 – Ungenügend
Noel W.
6. Dez. 2023
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit
Won’t be back to this unit
Beach Club is our home away from home. We have visited once or twice a year for the past 6 years and always had a great experience until this unit. Walked in to find a snack crackers and dirt in the floor, a dead bird on the patio…and a bowel movement in one of the toilet! Yep! For real! Called the management company and they sent a crew out who cleaned up the crackers, failed to get the bird and we flushed the mess in the bathroom. A couple of days later, we are laying in bed and hear male voices that sound like they are in the unit. I get out of bed to find two men standing in the kitchen talking…painters. Never knocked. Never identified themselves. Again called the management company. At this point, they offer us a discount on a return visit. A day or two later it storms. We wake up the next morning and everything in the bedroom floor is wet…our belongings, the rugs, even the bed skirt. The sliding door had leaked. Called the management company. They said it was the fault of Spectrum and they would see what could be done. NOTHING was done. We chose to pack up and head home a day early due to the mess. Expressed this to the management company. They said they were waiting on a response from Spectrum. Again no follow up. To this day there has been no return call. No follow up email. We won’t be returning to this unit. Keep your return client discount.
Noel W.
Aufenthalt von 6 Nächten im Oktober 2023
