4/10 – Schlecht
Sharon M.
29. Juli 2023
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
NO Air Conditioning
The unit was without air conditioning!
Apparently the AC quit working right before we arrived, but we were never notified. They put in portable units, one downstairs and one upstairs (installed incorrectly with painters tape), but they were not cooling the area. I asked about any other available properties and was told an AC repairman was set to come replace the one part that was broken. I requested fans to help and they did send stand up fans. The AC repairman evaluated the system again a few days later and said another part was needed. While there, he must have turned other breakers off because the kitchen lights did not work when we returned to the place. The AC never was repaired during our stay (July 19th-27th). Full disclosure of the state of the AC was not communicated to us. No offer was made to move to a unit with working AC (all of the other units in our building had working AC), nor was an offer of compensation of a discounted rate or any adjustment made to the cost of the stay. I thought renting from a reputable real estate agency (Coldwell Banker) the property would have been better managed.
Sharon M.
Aufenthalt von 8 Nächten im Juli 2023
