2/10 – Ungenügend
Chad P.
28. März 2023
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Woodland Disaster
This property was terrible. When we arrived there was 2 feet of snow in the driveway and access to the house was covered in snow. My wife fell while holding our 2 yr old trying to get into the house and hurt her shoulder. We contacted Vacasa regarding the snow issue. They stated they were working on getting a snow removal company to remediate the issue, but to use the snow shovels at the property to remove snow. Problem is there are not any shovels at the property. We drove into town to the General Store where they do not sell shovels. Once in the house, the large fridge was broken and was not disclosed to us. We had 10 people in the house and had to place frozen items on the deck so they did not defrost and had no room for all the groceries to be placed in the fridge. Water was leaking from in between the logs into the home. Definitely lack of maintenance on the home. When we woke up in the morning it had snowed an additional 18". We tried using sleds from the garage to remove the snow for 5 hours, but were unable to get 1 of the 4WD vehicles out. We had to walk down to the main road to flag down a resident. They were kind enough to pull the vehicle from the driveway. We again reached out to Vacasa regarding snow removal as we were expecting 40" of snow over the next 2 days. With having small children with us, we could not afford to get snowed in with the potential of over 6 feet of snow in the driveway so we decided to pack up and leave after 1 night. We reached out to Vacasa and were then told we should have brought our own shovels to the property. Not sure how you rent a winter home out without some sort of snow removal from the property. We have rented winter homes all over the country and never had this issue. We are working on obtaining a refund for the 3 nights we were not able to utilize the cabin. I would not recommend this property.
Chad P.
Aufenthalt von 4 Nächten im März 2023
