2/10 – Ungenügend
Ashis P.
10. Okt. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
ATTENTION PLEASE READ HORRIBLE HOST!!
ATTENTION Attention: Before booking this, make sure to read The host never replied to any messages from a week prior to the day of no response. When arriving at Rockypoint late in the evening, I called the number on the Vrbo, which is a third-party manager, Carolina. Carolina told us she would try to get a hold of the property owner, and after time had passed, we had to get a hold of her, and she stated that the owner did not give her the code so we could stay there. She said she had some properties we could stay at, but they were nowhere near the one we booked. Then we called Vrbo customer service, which was another headache to deal with. They told us to go book a room that they would reimburse me for, but I had to find one, which, mind you, was a holiday weekend, and everything was booked. Then I was advised that the Vrbo rebook team was going to call me back. I ended up finding a room at about 11 p.m., finally with my infant child burned out from the day of not resting in a bed. The next day, I called customer service for Vrbo, and they did not help at all. Carolina had a couple homes for rent for the two other days. We were desperate to find a place to stay since it was a busy weekend, so we went to the other house. Carolina had a different person show us the house. The house was dirty with dead cockroaches. The beds, sheets, and room had pests and mice feces on them. Be aware of Carolina dont do business with her. Also Vrbo is horrible no help you are left on your own.
Ashis P.
Aufenthalt von 3 Nächten im Oktober 2023
