2/10 – Ungenügend
elaine walker K.
20. Nov. 2023
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
WILL NEVER BOOK AGAIN
1. Had to contact them before the visit regarding how to access the property, they didn't contact me first.
2. The parking outside the property was horribly muddy, when I spoke to them they blamed Fife Council. There was no way to avoid dirty shoe's which we didn't want to track into the house
3. Electricity! There was a prepayment system which they hadn't bothered topping up before our arrival, despite someone being in the property earlier that day they hadn't checked the balance and taken action. We watched the meter counting down. Read the welcome packs there was no information regarding the Electricity included. Contacted the managers of the property who promised to sort it out.
4. Returned from being out for a couple of hours to find we had no electricity at all. Phoned manager's to raise the issue, claimed money had been added. By pressing buttons randomly on the electricity meter my daughter and I managed to access £10 emergency credit. Manager popped round to assure us that they'd asked the owner to fix this. Horrible remaining time trying not to use any power turning off lights, not using showers etc . It was miserable and stressful and the opposite of the Happy relaxing time we should have had.
5. Contacted the management on my return to express my disappointment in the situation, having paid a lot of money for a miserable experience and a ruined 60th birthday for my sister I asked them to consider compensation - they ignored me
WILL NEVER BOOK AGAIN
elaine walker K.
Aufenthalt von 2 Nächten im November 2023
