4/10 – Schlecht
Shawndra N.
17. Feb. 2024
Gut: Check-in und Kommunikation
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Not as advertised
Excited about a girls trip to Florida booking this property. Excitement quickly deminished walking in & it was not as shown. Many issues caused us to question the facilities cleanliness. We jumped into cleaning mode purchasing cleaning supplies & taking all sheets & towels to laundry mat to wash.
List of issues found:
-Hairs on sheets
-Old coffee grounds in maker
-Dirty utensils in drawers
-Kitchen sink dirty
-No sink stopper
-Kitchen needed swept/mopped
-Painters tape around door
-Not enough towels/cloths(3 towels/4 clothes - 2 people/5 days)
-No hand towels
-Futon not as advertised (see below)
-Memory foam mattress stained & like quicksand
-No kitchen towels/dish cloths
-No salt and pepper(minor)
-No utensils for grill
We made several unintended purchases: air mattresses (sleepable beds), towels, clothes, & hand towels for enough. Purchases gave us less trip funds.
Cleaning fee should be returned since obviously cleaning wasn't done before arrival & supplies had to be purchased to clean a mess not created. Would be appropriate to have additional money refunded to cover unintended purchases that should've been supplied since #s were known before arrival. The futon was advertised to sleep 1 person NO! Once laid out hard edges of two sections run down middle and hard outer edges.
Why didn't we contact-
1.Didn't want someone there while we weren't
2. Didn't want to wait & miss limited vacation time.
The issues needed to be addressed before arrival!
Shawndra N.
Aufenthalt von 4 Nächten im Januar 2024
