4/10 – Schlecht
Anna V.
8. Apr. 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Good location, spacious, needs better cleaning
The house is in a good location and the bedrooms are large, the decor is cute, but it does need better cleaning and some maintenance.
The lock code was too obvoius and there was no secondary lock. The master bedroom windows cannot be opened after unlocking them. Luckily, there is a ceiling fan. The screens on the screendeck were ripped in many places and need attention.
The floors, fridge, and showers were dirty on arrival. We dealt with it and did not complain or seek remediation. I notified the host on our day of checkout, as a courtesy, so they could address the cleanliness with their cleaning staff. They thanked me, but later charged me an extra cleaning fee. They indicated it was for moving heavy furniture, a small barrel chair, upstairs, which I do not recall being anywhere but upstairs, and extra cleaning. When asked why the extra cleaning fee, the chair was repeatedly referenced and I was sent a photo of the new 12-cup coffemaker we purchased and left for other guests to use (the house had a small 5-cup machine, inadequate for a house that sleeps 10 people) and of some items we left in the fridge. Upon our arrival, many things were in the fridge (and it was dirty and full of leaked water) and the check-in email I received said we were free to use whatever food/drinks other guests left behind (which we did not, but rather cleaned it out).
They have continued to charge me the extra fee despite VRBO confirming I do not have to pay it.
Anna V.
Aufenthalt von 3 Nächten im März 2024
