6/10 – Okay
Paula K.
23. Juli 2021
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Mixed feelings
I am reluctant to be negative about anyone taking the time to rent their home. I have rented my own home so I know that reviews do matter
I've decided that honesty is best. I first contacted the owners by phone to tell them they issues we had that did not go too well before writing this review.
The issues I will mention now occurred at various times during our stay and amounted to so many things that it felt useless to call the owner
The most positive was that the beds and linens were wonderful so we slept well. The steam shower was also a pluis
I rented this home as a luxury retreat and specifically because it had a pool and a lake. Swimming is the top of my lists
That was my first shock. The pool is tiny (looks larger in the photos) and is only chest high. There is no way to swim or do anything but stand.
I'll just list the things that were problems:
1) The pool was more of a kiddie size
2) The outdoor furniture was breaking and , as well, the heavy cushions were not stored conveniently on the deck but required going up and down steps into the garage and lugging them in and out
3) The gas fireplace inside could not be turned on and the switch just broke off when we tried to turn it on.
4) the outdoor stairs and stones we're all uneven , broken and felt unsafe as they were also covered with mold and in need of cleaning
5) The weather turned cold and the upstairs air conditioner could NOT be turned off.....couln't access the pug to unplug it
So it was freezing cold
6) the upstairs bathtub has a drain problem and could not be used
7) It was impossible to find the Lake. There is NO marked path going there. the directions in their house book did not help
What started with an a/c unit that couldn't be turned off, cascaded into so many little issuse we honestly felt hopeless even reaching out during our 2 night and 1 day stay. . While the home is lovely and the setting is peaceful these broken and unusable things made having spent a luxury fee feel not worth the splurge
I believe that the hosts can remedy these problems. I was disappointed when I did call that they didn't seem to understand why I would feel such disappointment in the discrepancy between what a luxury stay would be and what we were faced with
As I've said, it is a lovely home so I do hope these problems will be resolved for the next visitors
Paula K.
Aufenthalt von 2 Nächten im Juli 2021
