2/10 – Ungenügend
Debbie J.
2. Jan. 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
DO NOT STAY HERE!
Please think before renting this property! I am not even sure where to start.
1. The pool was not heated the entire time that we were there despite multiple requests. They charged me to heat the pool and finally credited the money back to me.
2. The jacuzzi was broken and never fixed - the entire jacuzzi drained into the pool and it was never fixed or filled again. Additionally, it looked like it had never been cleaned.
3. Our son stepped on a piece of glass (large size) on the lanai and we went on to find more pieces along with a ton of cigarette ash on the outside couches. It was quite obvious that they had not cleaned outside at all - couches, pool, jacuzzi, etc.
4. Wifi is terrible - it is not reliable and forget about getting any work done when there. Also expect many of your calls to be dropped because of the lack of service.
5. Game room is fine but 1 game was not working and never fixed. The X-Box had one controller (despite two being shown in a picture) - we requested an extra the first day we arrived and it showed up at 8PM on our last night there.
6. The kitchen is not properly stocked - expect to buy EVERYTHING including salt, pepper, etc. and if you need any larger serving bowls (since the house has 9 bedrooms), make sure to bring your own.
7. One of the beds was broken the first afternoon that we arrived and it was clear that someone knew about it since the leg to the bed was left on the nightstand. It took 24 hours to have someone fix that which meant one less bed and bedroom that first night.
We called and emailed about the numerous issues but very few items were fixed. They fixed the bed and brought an Xbox controller the last night. The pool and jacuzzi could not be used the entire time - imagine having 7 kids in the house and we cannot use the pool. The community pool is fine BUT freezing - the lazy river, waterslide (which is small) and infant area are not heated. Despite the sun being out, the water was very chilly.
I would definitely pass on staying here. You can find something much better especially with what they charge. Additionally, if you do have any issues, they take your info/number but never get back to you. Move on and stay elsewhere!
Debbie J.
Aufenthalt von 4 Nächten im Dezember 2022
