Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I do have something positive to say, but I think this company deserves to know their faults first off. You should expect exactly ONE trash bag, ONE roll of paper towels, and ONE roll of toilet paper per bathroom (and yes I reached out when I found this was all they provided). Whatever excess there is, is there due to previous guests. While this company expects you to leave the house in the same condition, they provide nothing extra to ensure you’re able to clean. They do provide a whole broom! But no mop, no detergent to wash any linens, and no BASIC features like trash bags and cleaning spray. If you don’t leave the house in the same condition you found it, you’ll find yourself charged an extra cleaning fee. I was charged $90 for a half full bag of trash in the kitchen, a little bit of trash in the bedrooms (we did pick up after ourselves of course), trash in the bathroom trash cans, the fact we didn’t strip the linens from the beds (which we had to make ourselves btw), and two towels that weren’t clean. Yeah. They can’t clean their own house though. The outdoor shower floor was full of disgusting algae. Looked like it hasn’t been cleaned all summer!This is the redeeming quality. We started out with three grills. Two were inoperable. The third one was extremely dirty (where was the charge from the previous tenants to clean that, huh?) AND there was no grill brush to clean the grates OR grilling utensils. Literally half of our dinner was ruined because it just stuck to the dirty grill and came apart when we tried to flip it. I told this POS company what happened the next day. Instead of responding to me, they removed all of the grills and dropped off a new grill with some grilling utensils, sans a grill brush cleaner. So, you should expect to have to bring that as well. I’m very disappointed in the customer service and overall quality of this rental. We will never rent fr