6/10 – Okay
Paula D.
18. Jan. 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
Perfect location but needs some improvement
My family and i stayed at the moretown home over mlk weekend. When we arrived around 3:20pm, we discoved that there was no heat on in the home and it was very cold inside. We searched around a bit to see if we could rectify the situation ourselves. With no luck, we called the vacasa number provided. I spoke to the customer service rep who basically just took my message. He said someone would be in contact with me shortly. After about a half an hour or so with no call back, i called again. Same thing where the rep just took my message. We were basically stuck waiting (in the cold) for someone to call back. We couldn't leave the property. Finally, about 5:15pm, we got a call back from who i can guess was the property manager. He instructed us to go in the basement. We didn't think we would have access to the basement since the door to it had a coded lock. But we tried the doorknob and, luckily, it opened. After being on the phone with him for about 10 mins or so, he helped us figure out what the problem was and we were able to turn the heat on. Apparently someone had turned off the main switch to the furnace system which was high above the staircase to the basement (not near the actual furnace at all). We were not very happy that this delayed the start of our vacation. I also noticed that there was a pack of cigarettes left on one of book shelves. I felt this was incredibly inappropriate since we had our children with us. Also, i thought this was a smoke free rental... In addit
Paula D.
Aufenthalt von 3 Nächten im Januar 2024
