2/10 – Ungenügend
Natalie T.
21. Nov. 2021
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
What the pictures don't show
I had a 30 day reservation, but had to leave after two nights due to a listing which caused me to suffer physical and financial harm. Specifically, the listing failed to disclose that the ceiling on the mezzanine level has a significant height limitation. At 5'5" tall (14 cm), I was unable to stand or bend comfortably to get into or out of the bed, so I had to crawl or slide. After the first night, I had to spend money on a massage just to function the next day. In the middle of the second night, I knew I could no longer endure the situation. After contacting VRBO and the owner, I was told that the photos were clear about the height limitation. Had the photos been clear to me, I would not have reserved the apartment. I didn't take an international trip and spend thousands of dollars to have to crawl or slide into bed for 30 days. The owner was unapologetic and stated that she never disclosed this information because no one has complained in the past (she had 1 review before mine with no specificity concerning the apartment), and that it's rare when one can stand in a mezzanine. Having stayed in other apartments with mezzanines in various countries, I know it depends on the property. Where there have been height limitations, the owners of those properties disclosed that information knowing that people are traveling from different countries and have the right to choose their level of comfort when on vacation and spending their money. Instead, this owner told me I should have asked her if there was a height limitation and that I could sleep on the convertible sofabed for the remainder of my stay. It's one thing to reserve an apartment knowing that a sofabed is the only option. It's another to be told that's the only option because one was not made aware of necessary information. Not only did I ask that she return my money--less two nights--I also asked her to revise her listing to disclose the height limitation. To date, that hasn't been done. Also, despite what's stated in the listing, there's no satellite cable. Finally, the "private" garden isn't private because although the garden is enclosed, the apartment is on the ground floor and it's surrounded by high-rise apartments that look directly down on the garden. These are the things the pictures don't show. I wish I had known.
Natalie T.
Aufenthalt von 30 Nächten im Oktober 2021
