4/10 – Mangelhaft
Catherine B.
17. Apr. 2025
Gut: Check-in und Kommunikation
Verbesserungswürdig: Lage und Genauigkeit des Onlineauftritts
Unsuitable for Long Winter Lets : In need of some TLC
We stayed in this apartment in what appears to be the coldest, windiest & wettest Feb & March for a very long time. We have spent 9 previous winters in Sitges which is usually 3-4 degrees colder, so we are aware that the weather can be inclement, but the apartment wasn't suitably set-up for winter lets.Our host, Jayne, cannot be faulted, thank you again for your professionalism, proactivity, efficiency & friendliness despite us highlighting some of the problems we faced. She was determined to do her very best to make our stay more comfortable & she went out of her way to do this, specifically in rectifying issues within 48hrs of us discussing these with her; for sourcing a shopping trolley for us to loan & for keeping us always informed when liaising with tradesmen for example when we discovered that the persianas didn’t work/broken when we tried them; &, when the internet when down. It was a shame that she was unable to join us for lunch as a thank you – perhaps next time !The apartment is NOT south facing as advertised at the time of booking - it was very very cold even when a gas heater was provided. The a/c units in the main living was old & inefficient. Furniture/furnishings are very outdated/tired (apart from the TV) - in need of a total refit to bring it up to a good standard. There were a number of items listed that were not available, after highlighting, we received a Nespresso machine & microwave - we were told there are plans to install a dishwasher.
Catherine B.
Aufenthalt von 59 Nächten im Februar 2025
