4/10 – Schlecht
Manfred Q.
31. Okt. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit und Check-in
Location good&calm, but had to wash bed-covers first - will not stay again
The flat is well located - public transport in 2min(bus) and 6-8min (tramway) walking distance. We stayed for 4-5 nights.
However, there were some major problems, why we would not stay again at this place:
1.) When booking, we got a discount since this is a new property on the platform - but 1 week after booking the host asked for a second payment amounting exactly to the discount - we had the option of cancelling for free (but would have had to look for a different place)
2.) Although the booking stated 12:00 as check-in time, we were only offered a time after 2pm.
3.) Upon arrival: all beds were still with used bed-ware, the host did not inform us about this, and was not reachable for 1-2 hours. Hence we complained with the fewo-agency - after which the host contacted us. Replacement sheets in correct size were missing - we had to wash them. We negotiated that we get a discount (the original discount mentioned in 1).
4.) Overall the cleanliness is poor: although there is a cleaning-fee on the invoice, it was obvious that there has been no cleaning-service before our arrival (crumbs on the tables, bathroom-trash full, sheets used). Furthermore, some parts have not been cleaned for a long time (bio-film on shower-head, spider-webs in every room)
5.) The host complained about the cleanliness after we left - for things which should be obviously taken care of by the billed cleaning service (like emptying the trash) - seriously?!!
Manfred Q.
Aufenthalt von 5 Nächten im Oktober 2023
