4/10 – Schlecht
Colin F.
12. Apr. 2024
Verbesserungswürdig: Check-in und Kommunikation
Won't be returning
Property very hard to find( instructions to locate not very useful) Had to go in to Paphos and ask a taxi driver to show us the way as the reply from Fiona did not come through very quickly. This cost us €30.
Never had such a bad experience as this.
We could not find a pack to welcome us to the villa and found this quite unusual.
Could not work out how to put the oven on which meant we had to contact Fiona again. This was when she told us about the "house rules" information which includedhow to turn the cooker on. Fiona said we should have received these rules at the point of booking however, we didn't. Also mentioned to Fiona that pool water was looking cloudy She told us that the pool cleaner was due on the Friday morning and would take a look at it. She then proceeded to tell us that if it was damage due to suntan lotion then we would be liable for an extra €85 charge as it was stated in the "house rules" that we should have showered (with shower gel) before we used the pool. These are the "house rules" that we never received, so were unaware of the showering situation. Quite ridiculous to go into a pool without protection on in temperatures above 32°!
Fiona"s reaction was put a t-shirt on! Not conducive with getting a tan!We were charged for the sun tan lotion in the pool much to our annoyance as we spent 6 days with the pool unusable because of algae that formed in it. The pool man only came twice a week even though there was an issue.
Very disappointed and angry!
Colin F.
Aufenthalt von 14 Nächten im August 2023
