2/10 – Ungenügend
Kristy C.
16. Mai 2024
Verbesserungswürdig: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
disappointing vacation stay
DO NOT recommend any room under Sonder at this building…took 2hrs to check in- we paid all on VRBO and when we arrived Sonder said we needed to pay additional for parking- even though listing said all was included in app, you had to get a code just to get key out of lock box, there was no code sent- so 2 hrs later after and 3 phone calls to a call center, even get to the room, once to the room took us another 15 min. for the door to register code and fob…, they only provided one fob for door so our group could not split up, only one key, it took over 15 minutes for they fob to open the door each time- nightmare.. once in the room it looked completely different then what we paid for…no locks on the bathroom doors work, The room was not cleaned well, mold and brown goop was all around toilet and toilet brush, balcony in room barely fits 2 small people on it- definitely not what you see in the picture, when we called they said all pictures are only "illustrations", not exactly what you will get for a room they are only “suggestive”, no bathroom fans, refrigerator has a huge dent in it. If you do not have a streaming service you cannot watch TV, there is no cable you have to connect your phone to watch the TV. There is no Cart to bring all your luggage to the 6th floor, the elevators were broken, on and on… save your time- book somewhere else
Kristy C.
Aufenthalt von 2 Nächten im Mai 2024