2/10 – Ungenügend
Nikki S.
30. Juli 2023
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation
Frustrating
Check In was easy.
Inside of house needs updated.
On the first night, the home suddenly was swarming with mosquitoes. The owner of the house did not reply when I reached out. The next day I was able to get a hold of the local emergency contact. She was fantastic! We had to leave the house for three hours for pest control. The AC had to be turned off during that time. Then that evening, the mosquitoes were back. Again the owner would not reply to me. We looked for hotels with no vacancies. An hour from check out on day three, the owner called me offered to compensate one of the three nights. There is a strange problem and many tries to remedy the problem were made by me and the local contact. If there are no issues or problems, it would have been a good place to stay. The owner was not willing to work with me on reimbursement. Vrbo wasn’t much help either. They contacted owner twice also without any contact from the owner reaching me until checkout time.
Nikki S.
Aufenthalt von 3 Nächten im Juli 2023
