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6/10 – Okay
Lindsay V.
21. Aug. 2024
Some property issues
Although the house was beautiful and clean and does have a great view there were a couple issues. The listing said parking and lists a driveway and garage. We found out that the garage is off limits. The garage was open when we got there so naturally we started to use it. Usually if something isn’t supposed to be used it is specified or would be locked up. My son made use of the bikes in the garage and we also used a water mat that was in there out on the canal since you really couldn’t swim because there were a lot of jelly fish. We got a call from Vacasa one morning and said that the owner had seen us using things from the garage on the cameras and said he was angry and that the garage is supposed to be locked and told them to tell us to put everything back in and was coming to town to talk to us. Extremely unprofessional! Had he just told Vacasa to tell us not to use the items in the garage we would not have. I did not appreciate his approach to the situation. Not our fault that the garage wasn’t locked and we did not know not to use anything. We felt threatened by that comment like we were being treated like some kind of children. Finally someone from Vacasa told him not to do that and they sent a rep out to take pictures and lock the garage. It was also a little unsettling feeling like my family was being watched while we were outside. Another thing is that under amenities it states there is use of the communal pool but they do not tell you that there is a daily fee to use it, so that was kind of misleading as well.