8/10 – Gut
amy s.
12. Apr. 2024
Gut: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Nice house, well decorated
The house was beautifully decorated and clean except for the floors. The floors didn’t have any visible dirt, but your socks/feet got dirty. The outside pool furniture was dirty and I wouldn’t have sat on the lounge chairs if there weren’t beach towels to cover them. The pool was clean.
There were enough beach and bath towels but not enough hand towels. The ice maker made ice, however the dispenser did not work. The kitchen had ample pans, utensils and even was well stocked with storage containers
The resort itself was not very well maintained. The grass was long, bushes untrimmed and garbage laying around.
The communication with the management company was horrible They didn’t answer the phone and the voicemail was full. Prior to our trip it took days to get a response. They only communicated via the VRBO app and either didn’t respond in a timely manner or didn’t respond at all especially during our visit. The worst part was we had to pay $65 to use the bbq and the propane tank was completely empty. The management company responded and said the $65 was just to “use” the grill and didn’t include propane. This information WAS NOT given when I inquired about the grill and paid in advance to use it. So fortunately for the next renter they have a full tank on me.
There was no instruction booklet in the house for how to use the TVs, when garbage day was or what was the checkout process if any.
The owner’s have a very nice home, too bad they chose a poor management company.
amy s.
Aufenthalt von 7 Nächten im März 2024
