2/10 – Ungenügend
Victoria R.
20. Juni 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Horrible communication things need to change
I don't even know where to begin. Please DO NOT book with these people. We were supposed to check in at 4 did not even get a hold of the manager until 5:50 claiming he sent us information at 3:45. I did not get information until after he called us. It took him to contact me after I complained to VRBO about being abandoned outside of the apartment. We finally get in and the place is clean enough could have put more effort into it. Towels were still wet in the dryer and the bathroom rugs were all damp who knows if they were even clean. To top it off we only could use one bathroom because the other bathtub doesn't have a working shower and forget giving your kids a bath they don't have stoppers for either bath tube. No dish soap for the dishwasher so we couldn't wash dishes in it unless we bought our own soap. The door to the balcony is broken don't close the door when your outside you won't be able to get back in. No privacy curtains for the living room with bright outside light shining in. I reached out a few times over our stay they responded a few times but not to every question I asked. Wifi only works in living room not in bedrooms and not consistent. Never responded to me about getting streaming apps on the TV either. Not helpful renters. I hope to God anyone looking at this property does NOT stay. They should not even be allowed to rent on VRBO. We will not be staying here in the future. If we go back to VB we will be looking for other accommodations.
Victoria R.
Aufenthalt von 7 Nächten im Juni 2023
