2/10 – Ungenügend
Sharon C.
24. Okt. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Never again
I have stayed in many VRBO properties over the years and this was the worst I have ever seen. After driving 6 hours; we got to this cabin and opened the door the bed had dirty sheets on it, and the garbage had not been taken out. The toilet had pee in it and toilet paper. A blanket was in the bathroom sink and the floors are so uneven it is hard to walk. I called the property manager and was told she was sending someone to clean the cabin, So we sat on the porch for 1 hour while it was being cleaned. She said her cleaning lady would apologize when she got to the cabin. The coffee pot did not work, We could not get the cup that holds the filter and coffee to come out. so we bought one in town. When I told the property manager about the coffee pot not working, on the day we left so there would not be any issues with the next renters, I was told the coffee pot worked fine. I was sent a text by the manager that I owed a pet deposit and she wanted to take it out of my deposit. I told her I did not get a text at first and asked how much it would be. She said: well if you go to your text and scroll up you will see how much. She could have just said 35.00. But after all the bull and a 2nd text saying VRBO does not collect the deposit; and you are checking out and still no pet deposit. I checked my records and found out the 35.00 deposit was paid back in July when I paid in full.
Sharon C.
Aufenthalt von 3 Nächten im Oktober 2023
