6/10 – Okay
Thuy Anh N.
6. Jan. 2023
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Could be better
First of all, we did NOT stay at this property. One day before our check-in date, I received a message from the host saying that the unit had an AC issue and was flooding. She then told me that we would stay at another unit, I asked her if this new unit would be in the same building, and she later informed me that yes, we would be in the same building (the reason we booked this unit was because of its location).
Upon arrival, we were disappointed. We had no idea what to expect because we were coming to a different unit than the one we booked. But this unit felt like it was at a different level than what we paid for/anticipated. When I reached out to the host and told her of this, she said to me that this was essentially the best she could do last minute, and she had to use this unit from another host, and prices in this area were high, and she had to pay extra to the other host to get it. I wonder why because this unit was NOT it.
The beds were uncomfortable. A lot of the stuff in this unit felt older and more used. It was less clean than we were hoping. I did reach out to the host later during our stay to inform her of bugs/ants issues, as we noticed them everywhere. She told me that she would let the unit's owner know about this and that this was normal in Vietnam heat. Just so you know, we did NOT open any windows or the balcony door, and this was on the 8th floor.
Overall, the host did try to accommodate us, considering the situation, and I cannot vouch for this exact unit as we did not end up staying here. We were disappointed in the situation we were placed in and were not pleased with the unit we ended up in.
I would not book with this host again. I wish others the best of luck, and they won't get a last-minute rearrangement.
Thuy Anh N.
Aufenthalt von 6 Nächten im Dezember 2022
