6/10 – Okay
Jenni F.
5. Juni 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Short Beach Getaway
We have previously stayed at this property; therefore, there were no surprises with regards to the property. The property contact is very responsive but provided us with incorrect information regarding parking, which put quite a damper on our first night. We initially contacted Palm Beach, who referred us to Liquid Life. Both stated they had no control; this is interesting because both are listed as points of contact should you have any questions or concerns. The only resolution they offered us, even after they were provided with screenshots of my communication with the property contact, was to give us a list of overflow parking options in the area, which were not on property or even viable. They were not viable as they required us to move the additional vehicle multiple times due to time restrictions. They offered their apologies but nothing more, except to refer me to the arrival instructions. When I pointed out that I had no way of knowing what the property contact told me was incorrect or that the information provided by him was secondary, no response was given. They did however want us to extend our stay. Due to this miscommunication and lack of effort to make amends, we will never stay at this property again.
Jenni F.
Aufenthalt von 3 Nächten im Juni 2023
