2/10 – Ungenügend
Andrea k.
15. März 2024
Gut: Check-in und Kommunikation
Verbesserungswürdig: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
False Advertising
Unfortunately, the pictures of this property were very misleading. The property was not kept up. The spa didn’t work the first 2 nights even though we were assured it worked. I found a pair of black panties in the master bed the first night. The pillow cases in one bedroom were wet. The water took 20 minutes to heat up in the master shower, and never heated in the master faucets. Others in my party had the same experience in other bathrooms. The water pressure in the showered was so low, it was almost impossible to shower. The outdoor furniture was torn, or worse rotted and broken. The kitchen freezer had no shelves. There was mold on several of the bathrooms, the air ducts were all covered in black soot and dust, causing allergic reactions for most of our party. 4 left early due to the dust and mold. There were no window cranks on bathroom windows, making it impossible to open windows. There was outdoor furniture used as an indoor dining table. One table top table in the breakfast nook was so rickety that one persons hot coffee spilled all over them when they set the coffee on the table top. It was very disappointing overall. We expected a beautiful place as the pictures showed. We have contacted the management company several times to workout some type of refund for all of the issues and they refuse to respond. My entire party was greatly disappointed by this property and the lack of response from the owner or manager. I would never recommend this property to anyone.
Andrea k.
Aufenthalt von 4 Nächten im März 2024
