The house is pretty good, nothing fancy but it’s in a decent neighborhood and it is more or less as described. What really hurt our experience was that, upon arrival, multiple kitchen appliances were dirty, clearly not cleaned since the last guest. We sent photos and videos to the host and then spent close to two hours cleaning them ourselves. When the host replied, she was in disbelief and told us we were wrong and that there was no way the kitchen was like that. We told her it wasn’t a huge deal, we just requested a small reimbursement for the time (on our vacation) we had to spend cleaning. She then implied we made the mess ourselves, even though it was like that when we checked in. She then refused to discuss the issue any further. Overall, we found her behavior and communication highly unprofessional.