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2/10 – Ungenügend
Corie F.
1. Apr. 2024
Beautiful Home/Views but Gross.
First let me say the home is spacious and beautiful and the views were perfect. We had a great time utilizing the theater room, pingpong table, and pool table. The kitchen and table seating was large and perfect for our group. Unfortunately those things were almost totally overshadowed by the lack of cleanliness. When we arrived, the bedspreads, and sheets on all the beds were covered in dog hair. It was obvious that the beds had been made, but with dirty sheets. The refrigerator was littered with crumbs and more dog/ human hair. The floors/ stairs had lots of dog hair, dead flies, dust and crumbs. It was obvious the floors hadn't been swept and certainly not mopped. One of the bathrooms upstairs had red-ish brown stains in a few places. Even though this house doesn't allow pets, it was obvious a dog had been there. It felt like there was hair, dust and dead flies everywhere you looked. Vacasa sent someone to clean, but not until 24 hours later. The theater room was awesome! Thankfully we had someone in our group that is really great with technology. If he wouldn't had been there we wouldn't have been able to utilize it. The technology is very complicated and you definitly need an expert with you. There were no instructions about how to use it. Additionally, if the path from where we parked the cars to the front doors isn't going to be plowed/cleared then ice melt should be provided. We were told that ice melt isn't provided. So we had to purchase the ice melt so we could get to the doors safely. There were very few kitchen items provided. The basics needed to cook a basic meal were limited. The second night we were there, we randomly lost power in one of the bedrooms/bathrooms upstairs. We never really understood why it went out. Nothing additionally had been plugged in. In fact, my daughter realized the power had gone out when she went to turn on the ceiling fan. I reached out to Vacasa and they finally realized the breaker box was locked up and we didn't have access. No one was able to come out until mid afternoon the following day. Our experience wasn't good. The house is so beautiful it was super sad the condition it was left in. We would not stay in this house again. I don't think we've decided if we would ever stay in a Vacasa managed home again.
