8/10 – Gut
Deborah M., Fort Collins
13. Okt. 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Amazing location
First, let me say this property is absolutely beautiful and the rental itself was lovely, clean, and had almost everything we needed. I know it was a very new listing, and we took a big gamble renting it without one review yet. In the end, we loved our stay and would stay there again. However, we arrived very late on our first night and were exhausted ready to fall into our beds, only to find there were no sheets on the beds. No sheets at all were found anywhere!! So we had to call the after hours number, while my kids fell asleep on the couches. Thankfully, they did respond within the hour, and a guy came eventually and made the beds, so we could finally get into them about 2 hours later. Another thing that was just weird, is the rules around the sheets and towels. They are very protective of them, and you are only allowed a certain number, or else!! It was intimidating, and didn't exactly make me feel welcome or wanted. I was afraid to use the towels! Ha ha! It just seemed silly. Then, there was confusing information about check-in. The text I received said to just go directly to the unit and there would be instructions there. But when we got there, there were no instructions anywhere. When I called, they then said I was supposed to stop at the office on the way in and pick up a packet. There was just a lot of confusion about that - we finally did get the wi-fi password, but never got any other instructions. Hopefully, they have smoothed out this process!
Deborah M.
Aufenthalt von 3 Nächten im Juni 2023
