2/10 – Ungenügend
Paul K.
27. Okt. 2023
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Missing Items, Filthy & Unsafe Hot Tub, Disaster
Visited 10/22/2023-10/27/2023. They had 4-5 towels for an 8-person cabin, no broom, no ball for foosball, no pans, a filthy plate and charger left sitting on the counter.
Took a full day to get them to bring out towels, broom, some pans. Kids were really looking forward to playing foosball, but when they brought us a ball, it turned out to be a ping pong ball. Oh well, it kind of/semi worked.
Hot tub was an entire other story. It had floating crap (think a lot of dead skin caked on the sides, on the chlorine dispenser), smelled like something died in there, no chlorine in the dispenser whatsoever, filter was a disaster (I pulled the cover off the filter) and the rubber part of the filter was cracked. I’m no hot tub expert, but it definitely needs to be replaced and hasn’t been touched in months. They never actually sent someone out to clean and fix it.
I’m an electrical contractor in my state, so I’m completely familiar with the NEC (National Electrical Code), and this place has plenty of violations. Ceiling fan in living room is bouncing all over the place when run at full speed. Hot tub is wired with incorrect wire type and is missing connectors, allowing bare metal to come in contact with the wire in multiple places. The pump motor inside of the hot tub is missing nuts, so it’s just sitting on some bolt studs and is not secure.
Vacasa claimed to have submitted a request to refund us a part of our stay because of the hot tub issues but so far no reply and no update.
Paul K.
Aufenthalt von 5 Nächten im Oktober 2023
