2/10 – Ungenügend
Kalynn W.
19. Sept. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
You’ve been warned
Do yourself a favor and don’t book this cabin. And more specifically, don’t book any cabin that uses “Cabins of the Smoky Mountains” as the management company. The amount of issues I had are just simply unacceptable. Multiple showers didn’t work and were never fixed during our stay. The dryer was broken when we arrived. Upon arrival we had not 1 bath towel in the whole place. This cabin claims to sleep 60 people and when they did bring towels late that night they brought 8 towels. 8. So we had to go buy towels. Trash cans in the bathrooms were missing. Broken cabinets. Most of the remote controls didn’t work/batteries were dead. A broken futon. One of the beds didn’t have any pillows. The main level refrigerator never cooled down during the entire stay so a lot of our food got ruined. I have never seen anything like it and I was absolutely mortified that my wedding guests had to deal with all of these issues and that I had to keep calling them in the middle of all of my wedding events. They did issue me a very small refund in relation to what I paid them for the stay, which is the absolute least they could do and no amount of money will make up for the amount of stress it caused me on my wedding weekend. I will never stay with this company again.
Kalynn W.
Aufenthalt von 4 Nächten im September 2023
