Look at the apartment; it looks lovely. It has two large closets and lots of clean spaces, with no confusion or detritus scattered about. Not what we found. Both closets were chained and locked shut, and personal belongings, including a large two story cat tree, a big vacuum, an ironing board and a large shopping cart were in the living/bedroom. The furniture was not well dusted and two cleaning wipes, dirty and used, were left out in the kitchen. I had asked several times for directions to the apartment as we needed to find our way there from elsewhere in Europe. The "host" did not tell me that I had to get the keys from a grocery store a block away until the last minute. Maybe not a big deal for others but I would not have chosen an apartment with a remote key pick up if I had known. When I voiced my objections I was told that I wasn't cordial and that I expected a red carpet. We had just left a less expensive apartment in the heart of London that met our expectations, but not this one. I felt baited and switched.