2/10 – Ungenügend
Steve W.
6. Apr. 2020
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Run Away, Run Away
It is difficult to express how disappointed we were with this property. We have been using Vrbo for approximately five years. This year alone we have logged about 90 nights with Vrbo. In all those visits we have NEVER encountered a worse property or a less helpful host.
First of all, the apartment is not truly habitable at this time (March) of year. Being below grade, the heat pump struggles to raise the temperature above 69 degrees. The breakfast room (den) is unheated and hence unusable. Which means that we had no place to eat meals, except the coffee table in the living room.
There are many things we did not know: the “newly refinished” floors are cement; there is no railing on the uneven, dis-repaired steps leading down to the front door; children and at least one dog frolic upstairs.
Other complaints: the website is out of date; the sliding glass doors in the shower (shown in the Vrbo ad) have been replaced with a plastic shower curtain; the living room blinds are broken; there is a huge spider web on the glass of the breakfast room, complete with carcasses. The TV failed to work four of our first five nights. We fled to a hotel for our sixth and seventh nights. There was a general lack of instructions, for example: TV controls, heating system controls.
When these issues were raised we received only empty promises from the owner: nothing was addressed.
We asked that our money be refunded. It was not.
