6/10 – Okay
Brett G.
2. März 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
One major issue and few minor ones
Our family of 4 stayed at this house over President's week for a ski vacation. The house itself is nice, has lots of room, comfortable and the pictures are accurate. We had one major issue and 2 minor issues during our stay. The biggest issue we had was the hot tub. We specifically booked a house with a hot tub as my wife really needs it for recovery from a day of skiing. The day after we checked in and used it, we get a message from Abode that it was not available the next day as it needed to be shocked and cleaned. This was very frustrating, but more importantly to have it be shut down for "cleaning" and to have the water shocked means we swam in unsanitary water. It's like going to a hotel and getting soiled sheets to sleep in. A technician should have inspected the water before our stay, not during. We were grossed out and ended up not using the hot tub at all. The other issues were from check in. The front door lock never worked for us. The staff did respond quickly to that and gave us garage access. The owners truck was in the garage when we checked in though and so again an inconvenience but the staff acted and moved it. Almost feels like the team was not ready for a new tenant when we arrived. We exchanged messages with Abode during our stay as they checked in. When they heard about the hot tub issue they wanted a manager to call us and we said Friday evening after skiing but they never called. The hot tub issue is what really turned us off.
Brett G.
Aufenthalt von 4 Nächten im Februar 2024
