2/10 – Ungenügend
Lauren B.
24. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Never should have been rented
We arrived at this property after a week of driving (we moved from ME to WA), exhausted and ready to relax. Initially, things seemed ok. We were able to easily access the property, the interior was clean (there was some trash around the grounds outside). Then we noticed that the stove didn’t light and the oven door was actually partly hanging off. Additionally, house was very cold but we thought that was just because heat was turned off. We turned heat on. It didn’t seem to be working, but the instructions mentioned it was slow to heat up. We called the property manager only to get a voicemail saying he wasn’t in the office that day. We finally went to bed with the house still ice box cold and only able to find one space heater, even though there was supposed to one in each closet. Upon waking, temperature still hadn’t improved. We called Vacasa again and managed to get in touch with Sean the local property manager. He had us check the propane, which turned out to be empty (hence no heat). He said an emergency fill could be scheduled for Tuesday, which would leave us with an additional four nights without heat. We asked for a refund for those nights, saying we would move to a hotel temporarily—they said no. In all fairness, Vacasa did offer to move us to another property at no extra charge. However, they were all 1.5-2 hours away from my spouse’s new job. After some arguing, we did get Vacasa to fully refund our stay; but they never should have rented this property to start.
Lauren B.
Aufenthalt von 29 Nächten im März 2024
