This is our 4th trip in 4 years to Orlando, each time booking through HomeAway. We had always had great experiences so we were expecting nothing less. We had informed Nancy we would like to include pool heat in our stay upon booking (which was months in advance). Upon arrival to the house the inside temperature was 56 degrees, so cold the heat was needed. We walked out back to see a greenish gross pool that was most deffinetly not heated or cleaned. I reached out to Nancy she replied that she had been there today and just found it wasn't working. I asked to have the pool cleaned as we had 4 kids eager to swim with us (heat or not). We arrived Friday set to leave Thursday, the pool guy showed up wensday which was annoying our stay was pretty much over and it should have been handled before we arrived especially if she had truly been there that day and seen it. Out of the several times I tried to reach out she wasn't very responsive, slow or No response till more messages sent. The inside is filled with wallpaper falling off the walls, dry rot of the wood outside in the front and back, the cupboard right next to the fridge was rotting away as well. The master bath was covered in dust and grim like it hadn't been cleaned in a while and hand prints smeared on the door. There was also several items of clothing on the sides of both the washer and dryer along with tons of lint. Not sure why they mention cleaning or pool people when renting. Honestly would not rent this place again . I wish I was able to upload photos to show