- Englisch, Französisch, Italienisch
Partys / Events nicht erlaubt
Haustiere nicht möglich
Max. Anzahl Gäste:4
Any tourist will have to pay the city tax of 3 € each person for a maximum of 7 days, excluding children under 12. Payable cash at the arrival
utilities are included up to 6 days of stay. for more than 7 days of stay utilities are not included
All guests must show their passport (or ID) at check in.
100% Erstattung für Stornierungen bis zu 30 Tage vor Anreise. 50% Erstattung für Stornierungen bis zu 14 Tage vor Anreise.
sehr nette Wohnung, perfekte Lage
Wir hatten ein sehr schönes langes Wochenende in Florenz, die Wohnung lag ideal zu allen Sehenswürdigkeiten
Senior Citizens Death Trap!!!
Although the location was wonderful and the Property Manager, Roberta and her Representative, Matias did an excellent job of communicating, we felt the place was not as described on the HomeAway Website. The place was filthy! There were globs of hair, feces, and old used bottles of shampoos, bottled soaps, etc. in the bathroom....not even a single bar of new soap or small shampoo. Upstairs, in the sleeping area, I accidentally dropped a piece of paper that went under one of the beds and the dust/dirt there looked as if it hadn't been swept in months. The kitchen had old used food in it from past guests (I assume), and not a single bottle of water. Although there was brita filtered water, who knows how old it was or when the filter had been changed! The freezer needed to be cleaned. As for the "Death Trap" comment, with a gas stove directly across from the only door (only exit) with no apparent fire extinguisher or fire alarm system, and having to open the door from the inside with a key (several locks), if a fire were to occur it would be a disaster! Finally, the stairs going up to the bedroom were steep, thin, rickety and in our opinion totally unsafe with handrails that were poor! For anyone, especially seniors, having to go up and down those stairs in the middle of the night to use the bathroom it is daunting and UNSAFE!! In closing, the door locking system is archaic!! I've stayed at another apartment of Roberta's in the past, and it was terrific, but by comparison, this was the opposite!!
I'm really sorry you did not enjoy your stay.
We are very sorry also to receive such a bad review.
It is the first time that happened in many years of renting the apartment.
We would like to point out that in Italy is not requiered to have a fire alarm as fire don't happens.
Wall are all in bricks and the electric circuit breakers are made with a double safety system to prevent any flame.
The water filter (brita) is changed every month (I don't see why you had to assume otherwise without knowing it), and we are no longer offering water bottles (even we weren't supposed to in the first place) because we felt that contribution to a waste of plastic due the bottles was no longer an option nowadays (that is why we use the water filter).
Indeed the stairs to access the bedroom are steep, you can also tell by the pictures, but most of problems you described are just related to an apparently poorly executed cleaning. We don't want to justify it, although it might happen.
Why you didn't simply make us aware of that?
We could have send the cleanings again, and provide you all the soap or shampoo you needed (feces? I'm sorry, that is hard to believe, the cleanings could not miss that).
We feel really bad, mostly because you did non communicate at all during your stay.
How could we fix the lack if we were not aware, but mostly, why having a negative experience during the entire stay, and not say anything to us, even at check out?
You could have left a bad review anyway, but we could have try to make your stay better if you would a have give us a chance (including changing the apartment if it is possible).
The apartment is not like a restaurant where you didn't enjoy your meal, you stayed for days, and not a word, we really don't understand why...
We are truly hurt, and we apologize if we might have get emotional on replying.
I hope potential guests will rely on any other review for a feedback of the apartment, and please, get in touch with us if there is anything we can do to help you during your stay.
Great apartment in Florence
My husband & I stayed at Roberta's apartment for 3 nights & it was perfect for the 2 of us! We walked from S. Maria Novella train station & Francesco was there to check us in, mark off some restaurant recommendations for us on a map of the area & make sure we had everything we needed (it POURED on us one day so we were extra thankful for the umbrella!) The city is easily walk-able, and the apartment is in a great central location. It's only a few stairs up to carry your luggage, but the stairs to the bedroom are a bit narrow if you're not so good with stairs (my husband & I were fine). The street was quiet in terms of traffic too, but still very close to a grocery store, trash/recycling bins & restaurants. There was a little bit of street noise at night, but in my experience Florence is a noisy city in general & the bells ring starting at 5 or 6am, so I would just bring earplugs if you're a light sleeper. Overall we were happy we stayed here & would absolutely recommend to others - there's a great little courtyard out back too, a nice view from the bedroom window! Thank you Roberta & Francesco!
Comme le dit le titre, parfait, rien à dire, vraiment.
Accueil très chaleureux, Roberta est adorable.
Appartement parfait, très propre, il ne manque rien, tout est prévu jusqu'aux petits détails (boissons dans le frigo, du café, des mouchoirs, du savon, etc... pour avoir ce qu'il faut le jour de notre arrivée).
Situation idéale : à quelques mètres du Duomo.
A 3' del Campanile. Estupendo
Situación inmejorable, a pesar de que la calle es un poco ruidosa.
La acogida estupenda. Roberta fue muy amable al ofrecerse para cualquier cosa que necesitáramos. Dejó azúcar, sal, aceite (que siempre viene bien) y una botella de vino. Estuvimos muy cómodos. Lo recomendaría 100%.
Appartement bien équipe a proximité du centre historique.
Très bon accueil, appartement fonctionnel agréable.
Le couchage Canape dans le salon n'est pas adapté pour deux adultes trop petit et matelas pas assez confortable. Couchages à l'étage tres bien.
Cuisine et salle de bains biens conçues .