100% Erstattung für Stornierungen bis zu 14 Tage vor Anreise. 50% Erstattung für Stornierungen bis zu 7 Tage vor Anreise.
Not as advertised
First let me say, the location and building are great (although by a main road we didn’t find it impacted our stay). The building is lovely and new. So much so that I feel the host was not actually ready for us. The property was advertised as being well appointed, with built in robes etc but was not. The place isn’t quite finished. And is definitely not well appointed. There was no bins (to put anything including sanitary items or nappies) no breakfast as advertised. No toiletries as advertised. There is very little in the kitchen. Just a few plates and mugs. Not enough for the amount the property advertised that you can sleep. No drinking glasses etc and the tiny toaster can’t even fit a piece of toast in it. We struggled to find enough cutlery to eat takeaway let alone cook anything. There’s just no way you could. When we contacted the owner to get enough towels for the people staying and raised the above issues this is the response we got “hi, Prue, thanks for your feedback.we didn't state we have breakfast on website. please note this is a family standard holiday apartment not luxury 5 star hotel, if you require that much details please next time spend more money to hotel or stay at your own home. you go or not your choice.no refund. thanks and have a good weekend”
Pretty rude. We forwarded him the add to confirm that intact those items were advertised and we received no further responses from him.
Incredibly disappointed. The property would be perfect if the host was prepared and friendly. Such a shame. Ps the second bedroom mattress is literally just wire with some material over it. Absolutely shocking. All the linen etc is cheap and nasty. No protectors on the mattresses. Clearly a host not experienced in running a holiday rental.