100% Erstattung für Stornierungen bis zu 14 Tage vor Anreise. 50% Erstattung für Stornierungen bis zu 7 Tage vor Anreise.
I did not stay in this place, it was horribly disgusting with bugs and mold, and smelled horrendous. I messaged the owner right away who told me to let him know if there were any problems upon check in, owner argued with me and has not given me a refund although I did not stay more than ten minutes and I had to find a last minute, expensive hotel. I really just want my money back, I feel as if I have been stolen from.
I believe that this guest wanted to cancel their reservation from the beginning and created fictitious reasons for doing so. We filed a claim with HomeAway to investigate this incident. Through their investigation, they concluded that her claim was false and they denied her a refund. You can see the reviews for this property on other short term rental sites and see that I have a 95% occupancy rate and 86% of my guests leave a 5 star rating.