Vermieter-Kommentar: We are very sorry that your stay was not what you expected. So far, we had happy clients coming from all around the world before and after your stay. They enjoyed the lush garden, the pool, the beach and the nice atmosphere in the house. Having said this we would like to clarify some points: The guests arrived on 7 February and did not complain until 11 February only then they informed us and the personnel in the house that there was water on the wall. This was due to a broken pipe of the air condition and not mould. We suppose otherwise the clients would have informed us immediately. As soon as we were made aware we offered the clients to be re-located in a bungalow of the same size, in the same complex and at the same standards but they refused. They then argued that house in not "on the beach" and requested a full refund. The house is indeed separated by a small street from the public beach (like all other apartment complexes and even the hotels). We never met a secret out of this and google maps shows it very clearly. Moreover, we prepared a small "user guide" for tenants which also explains where to find the key which gives direct access to this street that needs to be crossed. No other clients ever misunderstood this. On the beach indeed there were works in the middle part to fight against erosion. However, this concerns a part which was anyway not usable as beach. The very nice parts of the beach are on the left and right side and were accessible at all times. Hotels using the same beach did not see there business affected in any way. Given the firm wish of our clients to leave and not to accept a relocation we offered them to refund 50% as a commercial gesture. Once back in Europe they claimed a full refund which we refused. Some days after the incident we came to the house ourselves to check. We fixed the broken air condition pipe which took three days including drying of the fresh paint. During that time we stayed in the house with our three years old son (as the client confirms) without problems which we would have certainly not done if there were any danger through mould, etc. After all , we are terribly sorry that we had a broken pipe from the air condition but believe we handled it in a friendly manner offering several solutions to our guests. We stay ourselves in our house four times a year with our family and friends (all ages) and love it as does our family.