Owner / Property Manager
- Kalender zuletzt aktualisiert:
- 21. Nov. 2018
100% Erstattung für Stornierungen bis zu 60 Tage vor Anreise.
If there was a rating with no stars, that would have been my rating
My family and I stayed at an apt. 7/12 thru 7/16. This was the worst experience we have had when booking a VRBO for the past 20 years. The first night, we found the garbage disposal was not working and the dishwasher was leaking water. That night, the mattress at the head of the bed collapsed into the frame in the bedroom where my husband and I were sleeping. My husband and I were trying to fix it as best we could so he could be comfortable. The next morning, we found out that it happened on the bed our sons were sleeping on. When both mobile AC units were on in the bedrooms, the breaker would blow almost immediately thus each night leaving a bedroom quite warm. The faux leather sofa had a large dirty brown area across the entire sofa where the back of your knees and calf touched. The faux leather was flaking off so each time we sat on the sofa we would have white flakes of faux on our legs and clothes. The flakes were all over the floor too. I did send several e-mails and a voicemail to Barsala re. this beginning on our first night at the apartment, did receive one reply asking permission for someone to fix the beds. When we returned home, I put a call into Barsala. There was no manager available so I spoke to an intern and asked him to leave a message for a manager to call me. A week goes by and I called back, spoke to a manager and explained the situation. He said what he could do was give me an upgrade on my next visit. I will not be taking him up on that! One other interesting piece that may be important is when I came home, I wanted to write a review on VRBO and so I typed in the property ID number and notice the first picture they had on the computer did not look like the apartment we had stayed. I continued reviewing the pictures only to find that what was on the computer and where we stayed were completely different.
Hopefully, this review will aid in your decision to book this property or not.