Yira De la Paz
- Englisch, Spanisch
Wellness / Erholung
100% Erstattung für Stornierungen bis zu 60 Tage vor Anreise. 50% Erstattung für Stornierungen bis zu 30 Tage vor Anreise.
Worse vacation house ever! Upon arrival I noticed how dusty and not clean the home was. I couldn’t turn the ceiling fan on in the master bedroom because it was full of dust. My daughter and little cousin walked on the floor with no slippers on and their feet were completely black. The next day, my nephew and my son woke up to bite marks all over them and realized that they were BEDBUGS!!! So my sons had to put the chairs together at her table to sleep for 2 nights and the rest had to bunch up together on air mattresses. Also, when we returned from a stroll around the town the water at the property had been turned off! She said there was an issue in the area, however the utility guy came with a key to her house to turn the water back on!!!!!! Then we asked about someone coming to clean the spa and she said they did, HOWEVER, when my nephew, son, and cousin came from out of the hot tub they smelled HORRIBLE!!!! And had to immediately take their clothes off and wash them and take showers. After all of this she said she would refund our money because of the inconvenience but I had to call VRBO after days of not receiving anything and then she tells them she’s only refunding 1 night, after my kids had to sleep at her table for 2 nights UNACCEPTABLE!!!!! This was supposed to been a graduation gift getaway for my son for graduation high school and this turned out to be one of the worse vacations ever! If we didn’t have such a large group I would’ve left the very next day!!!! DO NOT BOOK WITH HER! And if you make sure you have someone come out and check for bed bugs! She has bedbug covers on her bed to keep them off the mattress, so this must be common!
We take all reviews very seriously and we did have a pest company come out and they did not find any bugs. I still offered her one night refund for her inconvenience however she wanted a refund for whole stay which was unreasonable given the fact nothing was actually found by the pest company.
Regardless I replaced the bed with a new one as I don’t want any other issues with other guests.
Pest company says people bring in the bugs so we are exterminating every 2 months.
She never mentioned any Of the issues she listed above and now seeing this review I’m questioning whether she just wanted a free vacation.
The place is very clean and if anyone has any issues we send cleaning back in (never heard about cleaning problem ).
The city did have an issue with water for a few hours and it was fixed while they were out. It did not affect their vacation.
The property could definitely use some updates, especially in the bathrooms. The paint was chipped & peeling in the "master" shower. we had to sit sideways on the toilet in the "master" bathroom due to the limited space. Lights flickered throughout the house. The refrigerator did not have complete shelving that made it difficult to store all of our food for the week. The house could definitely use some quality kitchenware (pots,pans,utensils). A griddle would've been a great addition for cooking for a large crowd. We prepared most of our meals in the home and I had to make due with what was available. I had to purchase aluminum pans to cook on/in. There were not enough towels for everyone in the home with washrags. I would suggest purchasing some additional towels/wash rags for use. There were no cleaning supplies in the home to clean. My family travels from Missouri, so I didn't pack things like cleaning supplies etc.. There was a hot tub at this property, but no supplies or instructions to sanitize the hot tub before & after use. All of the TV's worked in the home except for the one in the "master" bedroom. It powered on, but would not pick up any channels. It had a firestick connected to it, but we had no access. A message was sent to the property manager, but there was no resolution by the end of our stay. The bedroom off of the kitchen is actually a conversion from the garage. The ventilation in this room was not adequate, nor was the electrical outlets available. My aunt had her C-Pap machine that required an extension cord. The property manager did provide an extension cord the day after we had arrived. The coffee pot was broke & the main bathroom toilet handle needed replaced. Property management did send over someone immediately after being notified to remedy the problem. After staying at a number of properties throughout the years, this by far has lots of room for improvement. I strongly recommend investing in upgrades and various supplies to make travelers feel like its a home away from home which is the intent.
Thank you for the review.
We try to supply home with basic supplies. If there is anything specific needed we welcome you to request before or during your stay as everyone’s needs are different.
This guest requested an extension cord and we brought one in. They didn’t mention needing anything else.
We did send someone for the toilet handle to be fixed.
We are currently budgeting for new bathrooms but they are very costly so we are doing out best to maintain. They are functional.
Lodging for son's wedding
Nine of us came from AZ, SC and Tampa to attend our son/brother's wedding. We liked the location and having adequate housing for our group. We also enjoyed going to the beach before the day of the wedding. The beds were comfortable and we had plenty of towels and hot showers. We also enjoyed relaxing in the private back yard.
Cute and clean
My friends and I really enjoyed this house. The only complaints are how confusing all the TVs are to work and not having a dishwasher. The bathrooms are super tiny and could use a lot of work done but other than that I really recommend booking this house!
The only thing I didn’t like was the patio area, the grass was in need of mowing and over hanging li
The home was fine, the outside patio area needed the grass mowed and over hanging limbs behind the fence needed cut back.
This home is in a sketchy neighborhood. The photos don’t tell the whole tale; for example, behind the shower curtains are ancient sliding glass doors.
The fifth bedroom was the garage, and another closet sized with a toddler bed situated at the front of the house near the front door where a child would likely feel frightened.
Though the floors and surfaces seemed clean, the home has a general dinginess about it. Dining chairs had been recovered but are worn with stains. Living room furniture about the same.
The hot tub was nice, but the backyard (or strip) was not an area one would want to gather in.
The kitchen was OK but had no dishwasher (should have read more carefully). This was an issue because there were very few dishes (5 coffee cups) and even fewer pieces of silverware.
There are televisions galore in the home without many channel offerings and multiple remotes to figure out.
On some positive notes, the property manager was pleasant and quick to respond. A broken coffee pot was replaced within hours.
The neighborhood is actually very safe and one of our neighbors in front is a police man. We have never had any issues and the neighbors are helpful and nice.
Most of the homes in Hollywood have terrazzo/ granite floors which for some people may look dingy. Yes everything is very clean.
We try to keep our guests happy and welcome prompt notification if anything needs attention. Coffee pot was broken and we brought another one asap.